Questions are information about the website, the products and your order can be found below.
MOST COMMON QUESTIONS
Can I change my order?
Can I cancel my order?
Has my order been shipped?
Can I track my order?
Part of my order is missing
I received an incorrect item
Have you received my return?
When will I receive my refund?
Can I change my order? Once your order has been confirmed, it's not possible for you to change it. We will send your order immediately to the warehouse for fast delivery.
Can I cancel my order? No, you can’t. We will process your order once we receive it for fast delivery.
Has my order been shipped? Most orders are usually processed and shipped same day the order was placed. Orders are process and shipped during regular business hours (Monday through Friday, 10:00AM - 4:00PM CET, excluding holidays). You will receive an email confirmation once your order is shipped.
Can I track my order? Depending on the carrier we send your order with, the email we send you may include a unique tracking number which you can use to track the progress of your shipment. You will receive an email confirmation once your order has been shipped. You can also log in to My Account to view your tracking number as well as to check the status of your order.
Part of my order is missing. If the delivery note says an item should be in your order but it isn't, please get in touch with Customer Service. Let us know the Order Number and the Item Number or Product Name of the item you wanted, and we'll look into it. We'll usually be able to send you the item we missed out, but in on the rare occasion that isn't possible, we'll refund the money you paid for it.
A mistake has been made with my order. Every so often mistakes do happen, but we do our best to sort them out as smoothly as possible. If you have noticed that we have made a mistake with your order, please contact Customer Service and let us know.
Delivery International. Do you deliver to my country? Yes, we ship WORLDWIDE.
VAT. 20% Vat is only charged to UK customers and EU customers who do not have a valid VAT number. Customers from outside of the EU will not be charged VAT, but may have to pay local import charges when receiving the goods. EU customers with a valid VAT number will not be charged VAT, please supply us with this when you place your order.
Delivery Time. Depending on the carrier we send your order with, deliveries in the United Kingdom have a transit time of 2-6 business days, however arrival time is not guaranteed. For International Delivery, click here.
Do I have to pay customs and import charges? Your packages may be subject to import fees, taxes, custom duties of the country to which you have your order shipped. The fees are not included in the item price or shipping fee. These charge are always the customers responsibility. Please contact your local customs office for further information. Shipping fees are not refundable for undeliverable or refused shipments. Please contact with Customer Service for further assistance.
Do you deliver to PO Box addresses? Unfortunately, we can not to ship to PO Box addresses for security reasons.
How do I pay for my order? All major credit cards accepted including Pay Pal. All credit and debit cardholders are subject to validation and authorization by both the card issuer and us to maintain security and prevent fraud. We also take security very seriously indeed, so your details will be safe with us.
When will I be charged? When you place your order your credit card will be charged immediately and you will receive an email confirming that your order has been successful. Payment will be taken first when we dispatched your order and send it from our warehouse. If your card is not authorized, payment will not be taken, and you will get notified immediately on the screen that the payment was unsuccessful. Please remember that even if a payment is not authorized, some card issuers may still reserve the money, meaning you can't use it for a short period.
Is it safe to order online? We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times. We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:
* Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
* Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
* Data Integrity - this checks the data being transferred to ensure it has not been altered
We Offer Free Shipping On Orders Over £400.
How do I use my code? Make sure you type your code to the appropriate box when you check out, and hit update to apply it to your order. If it is not applied at this point, we can't apply it to the same order later on (though you might be able to use it on a subsequent order).
I forgot to use my promotion code. Unfortunately, if you didn't enter your discount code at the checkout, we can't apply it to that order or amend your payment later on.
How do promotion codes affect my right to return an order? If a promotion code was applied to your original order, your refund amount will be adjusted to reflect this. Unfortunately, we can't reissue a promotion code, even if your original order is returned to us.
How do I return an item? We try to make sure everything we sell will make you happy, but if you ever do need to send anything back to us, you can find return instructions at the return note that will be put in your package, or check out our Returns Policy. When you send us something back, it is important that you save your return tracking number, as this proves that you sent it back to us if it gets lost in transit.
I have received a defective item. We don't want our customers to receive items that are anything less than top quality, so if you think anything in your order is defective, please return the items to us within 14 days of receiving your package. Should you contact customer service please let us know the following details: your order number, product code/product name and details of the defective item(s).
I have received an incorrect item. If you have received an incorrect item, we sincerely apologize. Please return the items to us within 14 days of receiving your package. Should you contact customer service please let us know the following details: your order number, product code/product name and details of the faulty item(s).
Have you received my return? It takes about 10 working days for us to receive and process your return.
When will I receive my refund? We will process a refund within 3 days of receiving your return shipment. Please allow 10-30 days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with. We will credit your refund to the same card you used when you placed your order. We will notify you If we can't do this (i.e. if the card has been declined, cancelled or has expired).
You have refunded me the wrong amount. If you think you have been refunded the wrong amount please contact Customer Service quoting your order number and the required refund amount. Please note: Delivery charges are non-refundable so you will be refunded the full value of the items returned less the delivery charges.
Why have you not refunded the delivery charge? If you are returning items because you have changed your mind, this will be at your own cost, and we can't refund your postage. However, if we sent you the wrong item or something defective, just contact Customer Service and we'll help you to send it back free of charge.
How do I sign up for the MIA FASHIONS newsletter? You can sign up to the newsletter on the bottom left side of this page.
Questions about a product
Can you provide more information about a product? We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best. The product page for every item includes description and images. If you have any other burning questions though, please contact customer service quoting the product name, and we'll do our best to answer your questions as soon as we can.
I have seen something advertised but cannot find it on the site. Just type the name of the item or its code into the search box at the top of the homepage, and it will take you straight to the right page, unless the items is sold out.
How do I contact you? If your question will not be answered by one of the entries on this page please contact customer service and we will be happy to help you. Please click here to get in touch with customer service or if you wish to speak to a customer service representative, please call MIA Fashions Ltd (0)+44 161 8192323
The normal business hours for customer service is 10:00AM to 6:00PM. Monday to Friday.